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citizenM London Bankside hotel Reviews


#182 of 1,140 hotels in London
TripAdvisor Traveller Rating (overall)
Based on 4494 traveller reviews
Sleep Quality

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Reviewed 3 weeks and 5 days ago

“First timer”

What a great place. Cool game- small and practical rooms. From check-in to the room and the bar. All fits in a great concept, focus on being digital but with fantastic friendly employees. Great location with beautiful restaurants in the neighbourhood.

Reviewed 3 weeks and 6 days ago

“Great for a short stay”

Huge comfty beds & I enjoyed the smart technology aspects of the room. The location was also only a short 5minute walk from London Bridge station. The lobby area was really lovely and we enjoyed a nice glass of wine by the bar.

Reviewed 4 weeks ago

“Excellent place to stay”

I stayed here for one night and would not hesitate to stay again. The futuristic check in is fun [basically it’s self-service] but there is a very friendly member of staff to help. The rooms a great.

Clean comfortable. The bar staff are equally friendly.
The only thing I wouldn’t do again is book the breakfast. At roughly £15 ahead it isn’t value and there are lots of place to eat , breakfast or dinner locally.

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Reviewed 4 weeks and 1 day ago

“Just right for the citizens”

Great hotel in easy reach of some of Londons top attractions. I would definitely recommend this chain of hotels and will certainly look out for them in my travels elsewhere. If you’re looking for good value, great locations and pleasant service and relaxed atmosphere then this should be on your list.

Reviewed 08.03.2020
Holger D
Herten, Germany

“GREAT HOTEL with small rooms”

Very nice design hotel. Rooms are rather small but nice. Self checkin and checkout are working smoothly. In case of issues, ambassadors are there to help immediately.

Good choice for business or sightseeing trips.

Reviewed 07.03.2020

“Hidden gem”

A great hotel on the south bank of the Thames. It’s a great place to base yourself to explore some of the best sites and areas of London, especially if you like walking and taking in the sights and sounds.
The hotel is very clean, the bar area and social areas are superb.

The rooms are almost a funky take on Japanese ‘Pop’ hotels.
I’d definitely stay at this companies other hotels on my travels.

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Reviewed 07.03.2020

“Birthday weekend”

I stayed here for my birthday weekend and without doubt, it's the best hotel I've ever stayed in. Literally everything from the staff, right down to the bar are absolutely amazing! They gave a few free drinks for my birthday and also decorated my room as a surprise.

If I could give 6 stars, I would. Thats how good this hotel is. Came to London for the weekend and was just as happy staying in the room as I was out exploring. Absolutely amazing place that I would recommend 100% and that I'll definitely be back to.

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Reviewed 06.03.2020

“Great service and an even greater night”

Very friendly staff with a great (albeit a rather compact) room. I especially like all the modern touches like the mood lighting and controlling of the blinds, movies etc.

It’s very close to the Tate Modern, so I could walk right over and enjoy some culture after a long day at work.

There’s also a M&S simply food (supermarket) across the door, great if you want to stay in and snack.

Will stay again

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