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citizenM New York Times Square hotel Reviews


#27 of 504 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 4502 traveller reviews
Sleep Quality

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Reviewed 20 hours and 15 minutes ago

“Small rooms but with everything you need!”

Small rooms but with everything you need!
Very clean and amazing idea with optional room clean to help a charity. This is revolutionary. The location was perfect and breakfast filled us up until dinner time!
The staff were very polite, check in and check out were super speedy and we could leave luggage on the last day until collection.

Would highly recommend to anyone wanting to stay in/around Times Square.

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Reviewed 1 day and 5 hours ago

“Cool & Clean”

Hotel is very swanky upon arrival. Fastest and easiest check in i have ever experienced. Arrived in the room that was clean. Everything is controlled by a IPad including lights, AC, Blinds. Not sure if there are bigger rooms but its the right size for a couple or single occupancy.

Reviewed 1 day and 9 hours ago
Elsternwick, Australia

“Great location for theatre enthusiasts”

Great croissants and coffee, awesome roof top bar and the huge comfy bed was the highlight. Perfect hub for theatre goers. Very central as location was perfect for walking to most places. Easy stroll to museums and 5th Ave.

perfect for couples and solo travelers.

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Reviewed 1 day and 17 hours ago
Hobart, Indiana

“Very great property-some minor kinks”

The lobby and rooftop bar are amazing. The rooms are great for couples, but the bathroom setup leaves nothing to the imagination. They should rework the shower setup to prevent leaking. Overall great!

Reviewed 2 days and 19 hours ago
Redditch, United Kingdom

“One week stay in Citizenm Times Square”

Central located hotel in reach of many attractions.

Would have scored higher but had to ask for our rooms to be serviced two consecutive days after returning from a day out after 4pm. Cleanliness could have been better

Reviewed 3 days and 17 hours ago
Green Brook, New Jersey

“Compact, High Tech, Clean and Convenient”

First of all, kudos to the amazing, caring staff who were so helpful and friendly, especially Holly, who seemed to genuinely care about us and our visit. When I first entered our room, I thought it was so small, but I had read about this and it really had everything we needed and then some.

Most importantly it was very clean and modern. It was the most technologically advanced place we'd ever stayed in.

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Reviewed 4 days and 13 hours ago

“A jewel in NY”

It was an amazing surprise to be so close to everything, subway and attractions and in a stylish type of accommodation!! We'd definitely advise it and we'll surely come back to visit NY. Maybe the rooms are a bit too small though everything has its place!

Reviewed 1 week and 1 day ago
Suffolk, United Kingdom

“Stylish hotel with a relaxed, informal vibe”

The CitizenM hotel is located on West 50th Street, near the junction with Broadway and just north of Times Square, so is very convenient for many NY attractions. The adjacent 1 Subway line takes you uptown to Central Park West or downtown to Battery Park.

The hotel is modern and stylish, with an informal and friendly vibe. Be aware that the rooms are small and narrow, with the double bed placed across the full width under the window, so you need to be flexible getting in and out! If you like lots of space to spread out, this is probably not the hotel for you. Everything in the room is controlled by an iPad, so not good if you're technophobic! Breakfast is just under $20 per person, not particularly cheap, but the food is good quality and there's plenty of choice. We enjoyed our stay and would definitely return.

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