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citizenM New York Times Square hotel Reviews


#25 of 509 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 4776 traveller reviews
Sleep Quality

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Reviewed 2 weeks and 5 days ago
Rostock, Germany

“Professionally and perfect, even under a crisis”

We startet our stay at the moment NYC started to reduce everything due to the corona crisis. The handling of the hotel people was absolutely perfect! They were very friendly and patient paid an enourmous amount of attention to hygienic standards and still made our stay in NYC something special, We will come back for sure!!! (Next time under better circumstances).

Reviewed 3 weeks and 1 day ago
Bridgwater, United Kingdom

“Small and perfectly formed”

Rooms are so small but modern hi-etc and cool DMX dimming lights for mood loads of gadgets in this tiny room, if you love your partner made for you, sharers be aware, not for the faint hearted. Great location.


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Reviewed 3 weeks and 5 days ago
London, United Kingdom

“Great stay”

Ideal location to see the sights in NY. The rooms aren't huge but they didn't feel cramped, they are well proportioned with storage under the bed for your case and the beds are very large and comfortable.

The room was very clean too and stocked up with water / hair dryer etc. Really good value for the price, wouldn't stay anywhere else in NY

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Reviewed 4 weeks ago
Santa Barbara, California

“Great Stay in NYC”

Great stay in NYC. Small but nicely appointed rooms. Great for couples or solo travelers. Would stay here again hands down! We could see the Beetlejuice Broadway theater from our room window. The decor is fresh and artistic.

I do wish the bathroom had a shelf in the shower and next to the sink. Calling the hotel directly is challenging. Check in and check out were smooth. Clean and orderly. No sketchy guests or staff from what I observed.
Date of stay: March 2020

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Reviewed 4 weeks ago
Dublin, Ireland

“Brilliant 5 night stay”

We really enjoyed our stay at citizenm times square, the room had everything you need including a super comfy bed, really great shower and a decent hairdryer! The location of the hotel was perfect for us, a short walk to times square, hells kithcen, central park and the port authority made it a great base for our 5 night trip.

We checked in online before we arrived and it took less than 1 minute to get our room key. No hidden charges when we arrived like the resort fee charged in many other hotels. Check out was also really easy and there is secure luggage storage facilities if you have a later flight. They also offer a late check out of 6pm instead of 11am for approx $80, our flight wasn't late enough to warrant using this option however it is definitely something I would use in future if I had a later flight.

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Reviewed 11.03.2020
Jacksonville, Florida

“Fantastic Location”

Great for Broadway! We were in town to see Beetlejuice and Six - we could literally see Beetlejuice from the front door of the hotel, and Six was just 3 blocks away. Subway station on the same block.

And being in the Times Square area, of course tons of things to do and places to eat right in the vicinity. The room was just as they advertised, compact, comfortable bed, full of cool tech and a great shower. We didn't take advantage of any of the onsite bar/food options, but it all looked great.

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Reviewed 09.03.2020
Red Bank, New Jersey

“Hotel awesomeness!”

I cant even tell you how great it is. You just have to have the citizenM experience for yourself!
If you like comfort convenience and cleanliness with a modern flair and great tec you will love citzenM!
If you want to blow your money on lame hotels dont go there! This place is only for smart, sensible fun people!

Reviewed 08.03.2020

“Great location and service.”

Hotel is one of the friendliest I have stayed at and is in a great location. Will definitely stay again when I am in New York. Rooms compact but have everything you could need for a short stay. Bathroom while small is very functional with an excellent shower.