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citizenM New York Times Square hotel Reviews


#18 of 494 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 4107 traveller reviews
Sleep Quality

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Reviewed 21 hours and 55 minutes ago
Anna M

“Amazing experience - great value”

My husband and I took a trip to New York to celebrate a wedding anniversary this past summer. We stayed at the CitizenM in Times Square for just over a week. The hotel was unique, much better then staying in a cookie cutter hotel.

Room was great, loved the use of the iPad for everything. Check-in and check-out were extremely easy. All the employees were wonderful and extremely helpful. Would definitely recommend to anyone staying near Times Square.

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Reviewed 22 hours and 20 minutes ago


I’m not a huge fan of Times Square, I’ll be the first to admit it. However, I booked this hotel as a staycation as my BF and I don’t live very far from NYC because I saw the huge beds in the pictures.

Let me tell you, this place is incredible. This isn’t your ordinary hotel! Everything is controlled by an iPad in the room— temperature, lights, the blackout curtain, everything. If you like discreet checkin and out this it the place because you can do it yourself. Just as well, the bed are actual REALLY huge. I could star fish on through entire night and never notice my bf was there. The view was also incredible, even for a person that’s not a fan of Times Square. It’s like an alternate universe in there. The shower was great too. I must have stood in that waterfall shower for maybe an hour. Oh, and don’t miss out on going to the bar. The view is phenomenal and the drinks are even better, served by some awesome bartenders!Overall, it was a great stay and I can’t wait to do it again. Everyone at the hotel was genuinely nice and happy to help. You will feel like royalty!

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Reviewed 1 day ago
Birmingham, Alabama

“Great value”

Unique hotel, much better than staying in a cookie cutter hotel with no atmosphere. Rooms were great and high tech, although we had an issue with our TV. Staff was very friendly and helpful. Overall a great experience.

Reviewed 2 days and 23 hours ago

“One of the best hotels I've ever been to”

I visited a number of countries and stayed in several different hotels but I've rarely seen a better hotel. The rooms are beautifully designed and very clean, the staff are friendly and the bar service is efficient.
I personally, loved the use of technology.

Reviewed 5 days and 12 hours ago

“Amazing time”

Easy check in-check out. All the employees nice and helpful. Stunning lobby. Great room, decent size, super modern, iPad controls everything! very clean. Near to subway stations and Times Square. Everything was perfect.

Reviewed 1 week and 1 day ago
Joshua N

“Wonderful, Funky hotel in the heart of NYC”

Awesome hotel, perfect location right in the heart of the theater district, minutes away from Times Square and Restaurant Row. Hotel is very cool, very funky and very unique. One of the more enjoyable hotels I've stayed at in the city.

Room is VERY small...make no mistake, it's tiny. Big bed but tiny room. Great for 1 person, or 2...not really for kids size wise...but that aside, it's a really wonderful hotel.

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Reviewed 1 week and 1 day ago
Miami, Florida

“Unexpectedly Amazing”

I’ve stayed in quite a few hotels, from luxury to cheap ones, and I have to say none have been like this one. The room is small but big enough for what you need, all the necessary things are there.

Is clean, the decorations are quite interesting. The staff is amazingly friendly and helpful. The cloud bar has a really nice view, their breakfast is delicious, and they’re in a great location. I really enjoyed my stay there and will definitely be coming back and definitely recommend this hotel.

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Reviewed 1 week and 2 days ago
Nadege L

“Amazing stay”

This hotel is more than great! The team is really nice and efficient. The check in and check out are really easy. The situation of this hotel is just perfect! Very close to the subway and a lot of attractions.